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f.gerard10@icloud.com
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f.gerard10@icloud.com
Professional Summary
Detail-oriented Administrative Consultant with over 5 years of experience supporting internal teams, verifying complex data, and conducting fraud investigations. Skilled in documentation management, operational audits, and delivering efficient support across industries. Passionate about blending creative approaches with structured systems to streamline business operations and exceed client expectations.
Work Experience
2020-2024
2020-2024
2020-2024
2019-2020
Fraud Analyst ResultsCX • Manila, PH
• Analyzed transaction data to identify and investigate potential fraudulent activities, utilizing advanced fraud detection tools and analytics.
• Monitored and reviewed customer accounts for suspicious patterns, trends, and anomalies, conducting thorough investigations as needed.
• Collaborated with cross-functional teams, including customer service and IT, to resolve fraud cases and enhance security protocols.
• Successfully identified and prevented fraudulent transactions, contributing to improved financial security for the company during holiday season.
2019-2020
Fraud Analyst ResultsCX • Manila, PH
• Analyzed transaction data to identify and investigate potential fraudulent activities, utilizing advanced fraud detection tools and analytics.
• Monitored and reviewed customer accounts for suspicious patterns, trends, and anomalies, conducting thorough investigations as needed.
• Collaborated with cross-functional teams, including customer service and IT, to resolve fraud cases and enhance security protocols.
• Successfully identified and prevented fraudulent transactions, contributing to improved financial security for the company during holiday season.
2019-2020
Fraud Analyst ResultsCX • Manila, PH
• Analyzed transaction data to identify and investigate potential fraudulent activities, utilizing advanced fraud detection tools and analytics.
• Monitored and reviewed customer accounts for suspicious patterns, trends, and anomalies, conducting thorough investigations as needed.
• Collaborated with cross-functional teams, including customer service and IT, to resolve fraud cases and enhance security protocols.
• Successfully identified and prevented fraudulent transactions, contributing to improved financial security for the company during holiday season.
2014-2016
• Played a key role in training existing team members, enhancing team productivity and knowledge retention.
2014-2016
• Played a key role in training existing team members, enhancing team productivity and knowledge retention.
2014-2016
• Played a key role in training existing team members, enhancing team productivity and knowledge retention.
Trainings & Certifications
Career Essentials in Administrative Assistance by Microsoft & LinkedIn
Career Essentials in Administrative Assistance by Microsoft & LinkedIn
Career Essentials in Administrative Assistance by Microsoft & LinkedIn
Agile Foundations
International Institute of Business Analysis (IIBA®) • 2024
Agile Foundations
International Institute of Business Analysis (IIBA®) • 2024
Agile Foundations
International Institute of Business Analysis (IIBA®) • 2024
Understanding Business
National Association of State Boards of Accountancy (NASBA) • 2021
Understanding Business
National Association of State Boards of Accountancy (NASBA) • 2021
Understanding Business
National Association of State Boards of Accountancy (NASBA) • 2021
Entrepreneurship Foundations
Entrepreneurship Foundations
Entrepreneurship Foundations
Below is a downloadable copy of resume
Get in touch with me at
f.gerard10@icloud.com
Get in touch with me at
f.gerard10@icloud.com
Get in touch with me at
f.gerard10@icloud.com
Gerard F. © 2025
Gerard F. © 2025
Gerard F. © 2025