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f.gerard10@icloud.com
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f.gerard10@icloud.com
More About Me
I'm a seasoned Administrative Officer hailing from the metropolis of Manila, PH. While many assume that creativity and structure are at odds, I always do my best to defy the stereotype. My meticulous approach to administrative tasks—whether it’s organizing files, managing schedules, or streamlining processes—reveals an artistry in itself. With a penchant for order and a flair for efficiency, I find bliss in well-arranged spreadsheets and precisely timed meetings.
My Work Experience
2020-2024
2020-2024
2020-2024
2019-2020
Fraud Analyst ResultsCX • Manila, PH
• Analyzed transaction data to identify and investigate potential fraudulent activities, utilizing advanced fraud detection tools and analytics.
• Monitored and reviewed customer accounts for suspicious patterns, trends, and anomalies, conducting thorough investigations as needed.
• Collaborated with cross-functional teams, including customer service and IT, to resolve fraud cases and enhance security protocols.
• Successfully identified and prevented fraudulent transactions, contributing to improved financial security for the company during holiday season.
2019-2020
Fraud Analyst ResultsCX • Manila, PH
• Analyzed transaction data to identify and investigate potential fraudulent activities, utilizing advanced fraud detection tools and analytics.
• Monitored and reviewed customer accounts for suspicious patterns, trends, and anomalies, conducting thorough investigations as needed.
• Collaborated with cross-functional teams, including customer service and IT, to resolve fraud cases and enhance security protocols.
• Successfully identified and prevented fraudulent transactions, contributing to improved financial security for the company during holiday season.
2019-2020
Fraud Analyst ResultsCX • Manila, PH
• Analyzed transaction data to identify and investigate potential fraudulent activities, utilizing advanced fraud detection tools and analytics.
• Monitored and reviewed customer accounts for suspicious patterns, trends, and anomalies, conducting thorough investigations as needed.
• Collaborated with cross-functional teams, including customer service and IT, to resolve fraud cases and enhance security protocols.
• Successfully identified and prevented fraudulent transactions, contributing to improved financial security for the company during holiday season.
2014-2016
• Played a key role in training existing team members, enhancing team productivity and knowledge retention.
2014-2016
• Played a key role in training existing team members, enhancing team productivity and knowledge retention.
2014-2016
• Played a key role in training existing team members, enhancing team productivity and knowledge retention.
Trainings
Career Essentials in Administrative Assistance by Microsoft & LinkedIn
Career Essentials in Administrative Assistance by Microsoft & LinkedIn
Career Essentials in Administrative Assistance by Microsoft & LinkedIn
Agile Foundations
International Institute of Business Analysis (IIBA®) • 2024
Agile Foundations
International Institute of Business Analysis (IIBA®) • 2024
Agile Foundations
International Institute of Business Analysis (IIBA®) • 2024
Understanding Business
National Association of State Boards of Accountancy (NASBA) • 2021
Understanding Business
National Association of State Boards of Accountancy (NASBA) • 2021
Understanding Business
National Association of State Boards of Accountancy (NASBA) • 2021
Entrepreneurship Foundations
Entrepreneurship Foundations
Entrepreneurship Foundations
Below is a downloadable copy of resume
Get in touch with me at
f.gerard10@icloud.com
Get in touch with me at
f.gerard10@icloud.com
Get in touch with me at
f.gerard10@icloud.com
Gerard F. © 2024
Gerard F. © 2024
Gerard F. © 2024