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f.gerard10@icloud.com
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f.gerard10@icloud.com
Hello, I’m Gerard O. Felarca,
a dynamic and results-driven Independent Consultant based in Manila, PH. I assist clients to successfully meet their business priorities and needs.
Detail-oriented Administrative Consultant with over 5 years of experience supporting internal teams, verifying complex data, and conducting fraud investigations. Skilled in documentation management, operational audits, and delivering efficient support across industries. Passionate about blending creative approaches with structured systems to streamline business operations and exceed client expectations.
Experience
2020-2024
Independent Consultant Rango Inc. • Mesa, AZ
• Processed and verified various documentation related to mining operations, including inventory records, and production reports.
• Conduct regular audits of data entries to identify discrepancies and implement corrective actions as necessary.
• Provided support for data-related inquiries from team members and management, ensuring prompt and accurate responses.
• Played a key role in the transition to a new data management system, assisting with testing and training for staff.
2020-2024
Independent Consultant Rango Inc. • Mesa, AZ
• Processed and verified various documentation related to mining operations, including inventory records, and production reports.
• Conduct regular audits of data entries to identify discrepancies and implement corrective actions as necessary.
• Provided support for data-related inquiries from team members and management, ensuring prompt and accurate responses.
• Played a key role in the transition to a new data management system, assisting with testing and training for staff.
2020-2024
Independent Consultant Rango Inc. • Mesa, AZ
• Processed and verified various documentation related to mining operations, including inventory records, and production reports.
• Conduct regular audits of data entries to identify discrepancies and implement corrective actions as necessary.
• Provided support for data-related inquiries from team members and management, ensuring prompt and accurate responses.
• Played a key role in the transition to a new data management system, assisting with testing and training for staff.
2019-2020
Fraud Analyst ResultsCX • Manila, PH
• Analyzed transaction data to identify and investigate potential fraudulent activities, utilizing advanced fraud detection tools and analytics.
• Monitored and reviewed customer accounts for suspicious patterns, trends, and anomalies, conducting thorough investigations as needed.
• Collaborated with cross-functional teams, including customer service and IT, to resolve fraud cases and enhance security protocols.
• Successfully identified and prevented fraudulent transactions, contributing to improved financial security for the company during holiday season.
2019-2020
Fraud Analyst ResultsCX • Manila, PH
• Analyzed transaction data to identify and investigate potential fraudulent activities, utilizing advanced fraud detection tools and analytics.
• Monitored and reviewed customer accounts for suspicious patterns, trends, and anomalies, conducting thorough investigations as needed.
• Collaborated with cross-functional teams, including customer service and IT, to resolve fraud cases and enhance security protocols.
• Successfully identified and prevented fraudulent transactions, contributing to improved financial security for the company during holiday season.
2019-2020
Fraud Analyst ResultsCX • Manila, PH
• Analyzed transaction data to identify and investigate potential fraudulent activities, utilizing advanced fraud detection tools and analytics.
• Monitored and reviewed customer accounts for suspicious patterns, trends, and anomalies, conducting thorough investigations as needed.
• Collaborated with cross-functional teams, including customer service and IT, to resolve fraud cases and enhance security protocols.
• Successfully identified and prevented fraudulent transactions, contributing to improved financial security for the company during holiday season.
2014-2016
Senior Transaction Processor Xerox Business Philippines • Pasay, PH
• Ensured compliance with federal and state regulations by conducting regular audits of loan transactions and documentation.
• Collaborated with collection teams to streamline operations and improve overall efficiency in loan processing.
• Generate and analyze performance reports related to loan processing metrics, identifying trends and recommending process improvements to management.
• Played a key role in training existing team members, enhancing team productivity and knowledge retention.
2014-2016
Senior Transaction Processor Xerox Business Philippines • Pasay, PH
• Ensured compliance with federal and state regulations by conducting regular audits of loan transactions and documentation.
• Collaborated with collection teams to streamline operations and improve overall efficiency in loan processing.
• Generate and analyze performance reports related to loan processing metrics, identifying trends and recommending process improvements to management.
• Played a key role in training existing team members, enhancing team productivity and knowledge retention.
2014-2016
Senior Transaction Processor Xerox Business Philippines • Pasay, PH
• Ensured compliance with federal and state regulations by conducting regular audits of loan transactions and documentation.
• Collaborated with collection teams to streamline operations and improve overall efficiency in loan processing.
• Generate and analyze performance reports related to loan processing metrics, identifying trends and recommending process improvements to management.
• Played a key role in training existing team members, enhancing team productivity and knowledge retention.
Get in touch with me at
f.gerard10@icloud.com
Get in touch with me at
f.gerard10@icloud.com
Get in touch with me at
f.gerard10@icloud.com
Gerard F. © 2025
Gerard F. © 2025
Gerard F. © 2025